Workplace Manager

About the role

Wolt is seeking an experienced Workplace Manager to lead workplace experience and operations for Albania from its Tirana office. You will ensure functional, comfortable, safe, sustainable, and efficient workplaces for employees, visitors, and contractors.

Key responsibilities

• Act as primary point of contact for landlords, vendors and local stakeholders for all workplaces in Albania.
• Implement policies and programs that maintain well‑managed buildings focusing on functionality, comfort, safety, sustainability and efficiency.
• Lead workplace programs such as food & beverage, lockers, mail services, space planning, reception and technology.
• Manage site‑specific projects, write playbooks, operationalize guidelines and improve office spaces.
• Streamline office accessibility and automate self‑service where appropriate.
• Maintain high employee satisfaction by responding promptly to concerns and ensuring quality programs.
• Develop relationships with business leaders to align workplace strategies with business needs.
• Own the country facilities operating budget, coordinate financials, vendors and staffing.
• Establish vendor relationships, set KPIs and manage contracts.
• Oversee space planning, move coordination and new‑hire accommodations.
• Plan and execute onsite events, create processes for self‑managed events and coordinate related tasks.
• Collaborate with global Real Estate, Facilities, IT, Safety, Security and Sustainability teams to roll out policies.

Required profile

• Multi‑year experience in Office, Workplace or Facilities Management within a fast‑paced, high‑growth global organization.
• Strong customer focus and proven vendor management experience.
• Excellent written and verbal communication skills in English.
• Ability to work autonomously, build relationships and demonstrate a growth mindset.
• Willingness to participate in First Aider and Fire Warden training and assist in emergencies.
• Comfortable collaborating remotely using digital tools such as GSuite, Slack and Zoom.

Required skills

• Event management experience (preferred).
• Strong stakeholder management and relationship‑building abilities.