Social Media & Community Senior Specialist

About the role

Dompé, a biopharmaceutical company headquartered in Milan with operations across Europe and the United States, is looking for a Social Media & Community Senior Specialist for its Tirana office. The role runs each brand's organic social media presence and CRM activities day to day, turning social conversations into usable insight while respecting healthcare compliance rules.

Key responsibilities

• Build and execute editorial calendars by brand, publish and moderate content, and manage community interactions according to the escalation protocol, routing medical questions and possible adverse events to the right functions within timelines.
• Run lead-generation and CRM activities (DEM, newsletters, loyalty initiatives) with Brand Managers to support consumer loyalty and retention, in line with GDPR.
• Run social listening and produce monthly insight reports for Brand Managers and GTM Consumer.
• Hand over best-performing organic content to the media team for paid amplification and work with the Digital Content Specialist and graphic designers on assets.
• Ensure compliance with laws and regulations under Legislative Decree 231/01 and the company's codes of conduct, and report suspected adverse reactions and product complaints to Pharmacovigilance within company timelines, including those found online.

Required profile

• Degree in Communication, Marketing or a related field.
• 3-5 years of experience in social media management; experience in the regulated sector is a plus.
• Fluent Italian (content in Italian) and English.

Required skills

• Social media management tools: Meta Business Suite, LinkedIn, TikTok/YouTube.
• Social listening tools and CRM and email-marketing platforms.