Shërbim Klienti në Sektorin e Shitjeve

About the role

Agikons sh.p.k, a well‑established construction company, is looking for a Customer Service professional to support its sales sector. You will act as a bridge between the sales manager and clients, ensuring smooth post‑sale processes and helping to grow optional product sales.

Key responsibilities

• Assist the sales process for units without being directly responsible for property sales.
• Promote and sell optional products and services to existing clients.
• Set clear objectives for service quality, process accuracy, and optional product sales performance.
• Support sales managers during client meetings, project presentations, and contract documentation preparation.
• Facilitate structured hand‑over of clients from the Sales Manager to the post‑sale assistant.

Required profile

• Bachelor’s degree in Economics, Management, Engineering, Architecture or a related field.
• Minimum 3 years experience in construction or real‑estate, with a focus on after‑sales, upselling/cross‑selling and multi‑project coordination.
• Good knowledge of technical and contractual processes in construction.

Required skills

• Operational and commercial leadership.
• Negotiation skills for value‑added products.
• Customer‑oriented mindset with strong result focus.
• Analytical thinking and cost awareness.
• Excellent inter‑departmental coordination abilities.