Senior Travel Consultant

About the role

Savatours, a travel agency founded in 2003 in Albania and active in Kosovo and North Macedonia, is looking for a Senior Travel Consultant. The role is full-time and on-site in Tirana, advising clients on travel options, designing itineraries and creating customised travel packages, mainly focused on Turkey.

Key responsibilities

• Handle flight and hotel reservations and manage travel arrangements
• Coordinate transfers and tours and ensure accurate documentation and booking records
• Provide high-quality customer service and answer enquiries by phone, email and in person
• Resolve issues or changes related to bookings
• Stay up to date on destination information, promotions and suppliers, collaborate with colleagues to optimise offers and support continuous improvement of the company's services

Required profile

• Previous experience in a senior or lead travel consultant role, ideally in an agency setting
• Very good spoken and written Albanian and English; other languages are an advantage
• Relevant education in Tourism, Hospitality, Business or a related field is preferred

Required skills

• Experience designing and overseeing complete travel packages and managing reservations across flights, accommodation and local services
• Use of reservation systems, GDS platforms and booking tools
• Familiarity with travel industry regulations and policies
• Attention to detail, strong organisation and ability to handle several bookings and deadlines at once