Senior Tech Lead - Application Support S4D

genpact · Pristina

New

Senior 🇬🇧 English

AWS CKA ITIL Agile Release Management Unix Shell Scripting Microsoft Access VBA

Job description

About the role

Genpact is looking for a Senior Tech Lead for its Application Support S4D team in Pristina. The role leads and mentors a small team of application support specialists, provides technical guidance on complex issues and helps improve application support processes.

Key responsibilities

Supervise and mentor a team of application support specialists
Provide technical expertise and guidance in resolving complex issues
Develop and implement best practices for application support processes
Collaborate with cross-functional teams to enhance system performance
Manage escalated user issues and ensure timely resolution
Conduct performance reviews and identify training needs for team members
Stay updated on industry trends and recommend improvements to application support services

Required profile

Bachelor's degree in Computer Engineering, Computer Science or Information Technology, or a Master's in Software Engineering
Certified Kubernetes Administrator (CKA)
Advanced English proficiency (C1)
Office-based, standard work shift (Kosovo)

Required skills

AWS Certified DevOps Engineer - Professional
ITIL framework and practices
Agile methodology and release management
Robotic Process Automation and process automation
Unix shell scripting and Microsoft Access VBA

Questions fréquentes

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Source : ats:workday

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Published 4 orë më parë

Expires në 1 muaj

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Pristina

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