Receptionist in Higher Education East Campus

About the role

The front desk is the first point of contact at UNYT’s East Campus, ensuring smooth interactions between students, staff, partners and external services. The Receptionist provides administrative support across the organization, following established practices and procedures.

Key responsibilities

• Provide services and support to students, academic and administrative staff, visitors and third parties.
• Effectively manage the lobby or greeting area while maintaining professional standards.
• Assist, coordinate and provide information about class schedules, classrooms, degree program requirements, advisors, event coordination and official administrative forms.
• Record data related to enrollment processes, professors’ office hours, student absences and stationery orders.
• Update operative systems or files with students’ personal contact data.
• Perform clerical duties such as phone calls, coordinating meetings, filing, photocopying and organizing mail/deliveries.
• Serve as liaison between departments regarding maintenance and security.

Required profile

• Minimum one year of office and clerical experience in an academic or institutional environment (preferred).
• Proficiency in office management systems and procedures, MS Office.
• Excellent organizational and customer‑service orientation with the ability to multitask.
• Strong coordination and management abilities.
• Excellent written and verbal communication skills in Albanian and English.
• Availability to work in shifts.