Online Sales Specialist

About the role

The Online Sales Specialist works on‑site in Tirana, handling customer enquiries received through digital channels, guiding shoppers to the right products and ensuring orders are processed accurately and efficiently.

Key responsibilities

• Manage online customer requests, provide product information and resolve basic issues via messages and phone calls.
• Maintain and update product listings, support digital promotions and coordinate with showroom and logistics teams to guarantee timely delivery.
• Process online orders with precision, follow up on leads generated through social media and e‑commerce platforms, and report on sales performance.
• Suggest improvements to the online sales process and stay informed about new brands and products.

Required profile

• Strong customer‑service attitude with the ability to handle requests, solve problems and keep a positive, professional demeanor.
• Excellent written and spoken Albanian; knowledge of English or other languages is a plus.
• Proven sales experience, including lead follow‑up, negotiation, upselling and closing sales online or by phone.
• Basic understanding of online marketing, social media and e‑commerce platforms.
• Organisational skills and attention to detail for order management and product information updates.

Required skills

• Proficiency with CRM systems and e‑commerce platforms.
• Computer literacy and ability to use online sales tools.
• Familiarity with social‑media marketing and digital promotion tools.