Front Desk Customer Service Representative

About the role

The Front Desk Customer Service role at Tirana Bank’s Durres branch is responsible for handling cash and non‑cash transactions, ensuring compliance with bank procedures and regulatory directives, and providing high‑quality service to clients.

Key responsibilities

• Perform cash and non‑cash transactions (deposits, withdrawals, transfers, utility payments, third‑party payments, cash exchange, cheque processing, ATM transactions) quickly, accurately and securely.
• Count, verify and balance cash in the branch according to limits.
• Register walk‑in customers in the system and complete related forms.
• Refer clients to appropriate relationship officers based on their needs.
• Meet individual performance targets and adhere to service standards.

Required profile

• Hold a Bachelor’s degree in Economics or related field.
• Demonstrate strong communication, negotiation and presentation skills.
• Ability to work under pressure and meet deadlines.
• Proficient in written and spoken English.

Required skills

• Proficient use of Microsoft Office applications.
• Knowledge of bank cash handling procedures and regulatory compliance.