Front Desk Customer Service (6-month contract)

About the role

We are looking for a dynamic Front Desk Customer Service professional to join our Berat branch for a six‑month fixed‑term contract. Reporting to the Branch Manager, you will be the first point of contact for clients, handling cash and non‑cash transactions while ensuring compliance with bank procedures and regulatory directives.

Key responsibilities

• Process deposits, withdrawals, account transfers, utility payments, third‑party payments, cash exchange, cheque handling and ATM transactions accurately and securely.
• Maintain cash limits and perform cash counts, checks and balances in line with bank policies.
• Register walk‑in customers in the system, complete required forms and refer clients to the appropriate relationship officers.
• Deliver timely, high‑quality service and meet individual performance targets.
• Adhere to all operational procedures, regulatory directives and internal compliance standards.

Required profile

• Bachelor’s degree in Economics or a related field.
• Strong communication and negotiation abilities.
• Ability to work under pressure in a fast‑paced banking environment.

Required skills