Customer Service Advisor (Italian) for Airbnb

About the role

Join Concentrix’s new team in Tirana to provide bilingual support for Airbnb customers in Italian. You will handle inbound inquiries via phone, chat, or email and ensure a smooth, satisfying experience for each caller.

Key responsibilities

• Take inbound contacts (phone, chat, email) and resolve customer issues or complaints.
• Occasionally make outbound calls to follow up on cases and confirm resolutions.
• Document new issues and collaborate with team leaders to improve overall service quality.
• Maintain professionalism and build positive relationships with every customer.
• Use CRM tools and related software to manage interactions efficiently.

Required profile

• High school diploma or equivalent.
• Strong customer focus, empathy, and attention to detail.
• Ability to type at least 30 words per minute.
• Comfort handling stressful situations and high‑volume contacts.
• Previous experience in a customer‑facing role or contact‑center environment is preferred.
• Team player who shares best practices and collaborates with colleagues.

Required skills

• Proficiency with CRM tools.

What we offer

• Dynamic, young work environment with a relaxed area and flat hierarchy.
• Opportunities for skill development and career growth.
• Equal‑opportunity employer fostering an inclusive workplace.