Customer Care Team Leader – Fluent German Required
AccA19 · Tirana
Job description
About the role
We are looking for a motivated Team Leader with excellent German language skills to lead and support a group of customer service agents. The role focuses on achieving performance targets while delivering high‑quality service to telecom customers.
Key responsibilities
- Lead, coach and motivate a team of agents to meet performance objectives.
- Monitor and improve key performance indicators such as service level, quality and customer satisfaction.
Required profile
- Proven experience managing teams, preferably in sales or telecom customer service.
- Strong orientation towards customers with excellent communication and problem‑solving abilities.
Required skills
- Fluent German (both spoken and written).
- Tech‑oriented mindset with ability to adopt new technologies quickly.
What we offer
- Competitive salary and performance bonuses.
- Flexible working hours and a dynamic, supportive work environment.
- Opportunities for professional development and career advancement.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches for Shqipëri.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Une question sur cette offre ?
Posez-la ici : vous recevrez le récapitulatif de l'offre par e-mail, tout de suite.
Published 5 orë më parë
Expires në 1 muaj
5 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
AccA19
Tirana