Commercial Support Advisor – Certification (Italy)

About the role

RINA is looking for a Commercial Support Advisor to join its Mediterranean & Africa Certification Division in Albania. The role provides administrative support for customer interactions, quotation preparation, and contract finalisation, ensuring the sales team can deliver fast and accurate service.

Key responsibilities

• Maintain and update customer records in the database, handling information requests and account changes.
• Assist in preparing and issuing accurate quotations and offers.
• Provide document preparation, data‑entry, and filing support to the sales team.
• Keep well‑organized records of all customer interactions, pricing agreements and related documentation, complying with company policies.

Required profile

• High School Diploma or GED in Business Administration, Finance or Management.
• Strong communication skills and attention to detail.
• Ability to manage multiple tasks in a fast‑paced sales environment.
• Familiarity with data‑protection and record‑keeping policies.
• Previous experience in business support, quotation handling or related roles is an advantage.
• B2 level proficiency in Italian (comprehension and conversation).

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• SharePoint
• Salesforce (CRM)

What we offer

• Opportunity to work within an international certification leader.
• Professional development and training on RINA services and quotation processes.