Booking & Operations Manager – US Market

About the role

LimoLane is seeking a Booking & Operations Manager based in Tirana to lead the US market operations. Reporting to the Event Manager, you will coordinate daily transportation services and high‑profile events across the United States.

Key responsibilities

• Coordinate daily activities of Booking & Operations Specialists, allocate workloads and set priorities.
• Oversee the full booking process from reservation creation to service delivery and follow‑up.
• Liaise with local fleet partners to confirm availability, bookings and service requirements.
• Monitor service quality against KPIs and propose improvements.
• Support billing and invoicing by verifying delivered services.

Required profile

• Proven experience in customer service, booking management, operations or logistics with team coordination responsibilities.
• Strong organizational skills, ability to delegate, manage priorities and maintain an operational overview.
• Fluent English (C1 level or above) and available to work 3:00 PM‑midnight CET.

Required skills

• Proficiency in Microsoft Office suite, especially Excel.

What we offer

• Gross annual salary between ALL 1,737,740 and ALL 1,920,660, plus evening work compensation.
• Young, international team with professional development and career growth opportunities.