Back Office & Customer Support Specialist
CESA Global Solutions · Tirana
Job description
About the role
CESA Global Solutions is building an office‑based team in Tirana to provide back‑office, customer support and administrative services for international clients. The role involves handling communications, managing data and supporting financial processes on site.
Key responsibilities
- Handle inbound and outbound calls, respond to customer enquiries and follow up on estimates.
- Manage emails, appointments, scheduling and dispatch coordination.
- Update CRM systems, enter data and maintain accurate records.
- Maintain financial records, process invoices and assist with journal entries and reconciliations.
Required profile
- Fluent English with strong written and speaking skills.
- Relevant experience in customer service, administrative support or bookkeeping.
- Professional telephone manner and problem‑solving ability.
- Strong organisation, accuracy and attention to detail.
Required skills
- Proficiency with office software and spreadsheets.
- Experience with CRM platforms (e.g., Salesforce, HubSpot) is an advantage.
- Familiarity with accounting software such as QuickBooks, Xero or Sage.
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Published 4 orë më parë
Expires në 1 muaj
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CESA Global Solutions
Tirana
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