Travel Agent – Full-time, On-site in Tirana

About the role

The Travel Agent will work full-time at our Tirana office, helping clients design and book domestic and international trips. You will create personalized itineraries, manage reservations, and ensure smooth travel experiences for individuals and groups.

Key responsibilities

• Assist clients in selecting flights, accommodations, car rentals, and tour packages.
• Prepare detailed travel itineraries and handle changes, cancellations, and documentation.
• Promote agency offers, recommend destinations, and drive sales through proactive customer engagement.
• Collaborate with airline, hotel, and tour operators to secure bookings and maintain strong supplier relationships.
• Stay updated on travel regulations, market trends, and seasonal promotions.

Required profile

• Strong reservation and travel-arrangement experience, with ability to coordinate multiple services.
• Excellent customer-service orientation, clear communication, and problem-solving skills.
• Sales aptitude to identify client needs, present options, and close bookings.
• Attention to detail, organizational ability, and capacity to manage several bookings simultaneously.
• Fluency in Albanian and good command of English; additional languages are a plus.
• Previous experience in a travel agency or related hospitality/tourism role is preferred.

Required skills

• Booking systems
• Online travel platforms
• Standard office software