Receptionist

About the role

The Albanian Development Bank (ADB) is a newly established public financial institution in its institutional setup and operational launch phase. It is looking for a Receptionist to act as the first point of contact for visitors, partners, clients and other stakeholders. The role ensures a professional and welcoming reception, manages incoming communications, coordinates visitor access and provides day-to-day administrative and logistical support.

Key responsibilities

• Welcome and direct visitors, register guests, coordinate access with the relevant departments and keep reception and waiting areas organised.
• Answer and route telephone calls, handle general enquiries, receive and distribute mail and couriers, and circulate correspondence accurately.
• Coordinate meeting-room reservations and preparation, organise internal and external meetings, maintain reception schedules and assist with routine administrative tasks and document handling.
• Cooperate with administrative, protocol, security and other internal functions, follow visitor and access procedures and handle information and documents with discretion and confidentiality.

Required profile

• University degree in Business Administration, Communication, Foreign Languages or another relevant field (an advantage).
• Previous experience in reception, front-office administration, customer service, secretarial support or a similar role.
• Very good command of Albanian and English, written and spoken.
• Preferred: experience in a bank, financial institution, public institution, international organisation or other regulated environment, and knowledge of institutional protocol and front-office service standards.

Required skills

• Good knowledge of Microsoft Office, e-mail and standard office equipment.
• Strong communication, interpersonal, organisational and time-management skills.
• Ability to manage several tasks at once with accuracy and discretion.

To apply, send an email with the subject "Application - Receptionist" including an updated CV in English, a motivation letter and copies of diplomas and other certificates. Only shortlisted candidates will be contacted.