Customer Service Agent (Turkish)

About the role

We are looking for a Turkish‑speaking Customer Service Agent to join our team in Tirana. In this role you will interact with customers through phone, chat or email, providing assistance and resolving issues related to our client’s products and services.

Key responsibilities

• Handle inbound contacts (phone, chat, email) in Turkish and resolve customer inquiries or complaints.
• Make occasional outbound calls to follow up on cases and confirm issue resolution.
• Document new issues and collaborate with team leaders to improve overall customer experience.
• Maintain a professional demeanor and build positive relationships with every caller.
• Utilize CRM tools to log interactions and manage customer data.

Required profile

• High school diploma or equivalent.
• Strong customer focus, empathy and attention to detail.
• Ability to type at least 30 words per minute.
• Comfortable handling stressful situations and high‑volume contacts.
• Previous experience in a customer‑facing role or contact centre is preferred.
• Team‑oriented attitude with good problem‑solving skills.

Required skills

• Proficiency with CRM software.