Specialist Junior për Thirrjet, Dokumentacionin dhe Portalet

About the role

The Junior Specialist will support IFIAD’s cross‑border projects by handling calls, managing documentation and maintaining project portals for Italy, Albania and the EU. The role is office‑based in Tirana and requires full‑time commitment.

Key responsibilities

• Register every client contact and assign a practice code.
• Open and monitor check‑lists, request missing documents using approved templates, and verify file format, date, signature and readability.
• Update enterprise identification data, deadlines, activities and practice status in the portal.
• Initiate calls only from approved sources, record the URL, verification date and official documents.
• Prepare draft versions in portals before final submission.
• Translate or coordinate translation of communications and documents that are not reserved for certified translators.
• Draft minutes, reminders, agendas, reports and review packages for senior review.
• Assist clients in using restricted‑access spaces without requiring personal passwords, PINs or OTPs.

Required profile

• Bachelor’s or Master’s degree in economics, administration, law, European studies, international relations, managerial informatics or a related field.
• 1–2 years of experience in project administration, facilitated financing, consultancy, NGOs, academia or entrepreneurship; recent graduates with strong test results are also considered.
• Fluent in Albanian, Italian and English (minimum B2 level) with written and oral testing.
• Demonstrated confidentiality, reliability and readiness to follow written procedures and flag errors immediately.

Required skills

• Proficient use of Microsoft Word and Excel.
• Strong handling of PDF documents, signatures and various file formats.
• Ability to learn and operate project portals quickly.
• Operational translation and multilingual communication in Albanian, Italian and English.
• Accurate management of company data, financial statements, KYC documents and control lists.