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30 years of experience

Skills

Core Banking Digital Channels UPI Data Lake SaaS product development Regulatory compliance Infosec Customer experience IT operations Cross‑functional team leadership Product road‑map definition Application modernization 24x7 support management Revenue growth Stakeholder management

Experience

Head of Client Experience – Banking (APMEA)

FIS Global

2020-01 -

Responsible for development, implementation and support of Core Banking, Digital Channels, UPI and Data Lake products delivered as a Bank‑in‑a‑Box SaaS solution. Leads identification and integration of third‑party components, ensures regulatory and infosec compliance (OWASP, NPCI, IFTAS) and drives product road‑map based on market and customer insights. Manages cross‑functional sales, pre‑sales and delivery teams to exceed revenue and bottom‑line targets, while enhancing customer satisfaction and generating referenceable accounts. Oversees 24x7 L1‑L3 support operations, modernizes applications and scales architecture to handle increasing transaction volumes, achieving a 50% reduction in BAU support staff.

Languages

English

fluent

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Last updated: 1 ditë më parë