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9 years of experience

Skills

Customer service Client relations Call handling Email correspondence Booking & reservations management Administrative support Scheduling Conflict resolution Problem solving Chat moderation Online communication Team collaboration Adaptability

Experience

Secretary

Manyatta B Ward, Kisumu County Office

2022-01 -

Serve as the primary liaison between local residents and the area Member of County Assembly, handling community inquiries and facilitating communication. Manage administrative tasks including documentation, scheduling meetings, and coordinating inter‑office correspondence. Support the execution of local development projects by organizing stakeholder engagements and ensuring timely follow‑up. Utilize strong interpersonal skills to resolve conflicts and improve citizen satisfaction.

Chat Moderator

Cloud workers & Text Factory

2020-01 - 2022-12

Engaged with online communities by monitoring chat channels and ensuring compliance with platform guidelines. Implemented moderation policies to maintain a safe and positive communication environment. Collaborated with content teams to address user reports and resolve conflicts promptly. Utilized moderation tools and analytics to track engagement metrics and improve community standards.

Receptionist

Le Savannah Country Lodge & Hotel

2015-01 - 2020-12

Handled incoming calls and email correspondence, providing prompt and courteous service to guests and partners. Managed room bookings, conference reservations, and coordinated with partner hotels to ensure seamless guest experiences. Linked clients to appropriate departments, facilitating efficient service delivery. Delivered front‑desk support for a diverse clientele, enhancing overall customer satisfaction.

Teacher

Various Institutions

-

Delivered lessons and managed classrooms across multiple educational institutions, developing strong communication and organizational skills. Adapted teaching methods to meet diverse learner needs and maintained a positive learning environment. Coordinated with school administration on scheduling and curriculum planning.

Education

Certificate in Primary Teacher Education

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Last updated: 1 ditë më parë