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Skills
Experience
Team Leader / Line Trainer & Senior Customer Services Agent
BAS – Bahrain Airport Services, Terminal Building
2022-01 -
Proactive operational leader managing high‑volume passenger services and ground operations for airlines such as IndiGo, Salam Air and Royal Jordanian, ensuring strict SLA compliance, safety and on‑time performance. Led internal training initiatives, onboarding 35 employees across five cohorts and developing digital assessment tools that accelerated productivity while maintaining zero‑error quality standards. Coordinated team shifts, enforced compliance protocols and drove service excellence in a high‑pressure airport environment.
Financial Accountant / Bookkeeper
Commercial Establishments, Bahrain (Remote)
2022-01 -
Managed general ledger accounts, daily transactional bookkeeping and POS card payment reconciliations for multiple commercial operations. Prepared monthly financial statements, sales reports and monitored revenue thresholds to support administrative and VAT compliance. Built and maintained dynamic financial models in Microsoft Excel to streamline record‑keeping, cost tracking and operational analysis, enhancing decision‑making efficiency.
Languages
English
fluent
Arabic
fluent
Last updated: 1 javë më parë